Refund policy

Refund Policy

Thank you for shopping at EveraDiamond.

This Refund Policy defines the terms and conditions for requesting returns and refunds for our diamond and fine jewelry products sold on our website.

1. Return Eligibility

You may request a return within 7 calendar days from the date you receive your order. To qualify for return or refund:

  • The item must be unused, unworn, unaltered, and remain in original condition.
  • All original packaging, diamond certificates, tags and accessories must be returned intact.
  • You must provide your order number and photo/video evidence of the product condition before returning.
  • Return requests must be submitted via our official support email before sending back any goods. Shipments returned without prior authorization will not be accepted.

2. Non-Returnable Items

The following items are Final Sale and cannot be returned or refunded due to custom production:

  • Custom engraved, custom-sized, bespoke diamond rings and personalized jewelry made to your specifications.
  • Items with confirmed manufacturing defects or wrong item delivery are excluded from this clause.

3. EU Customers – 14-Day Cooling-off Period

Customers located in the European Union have the statutory 14-day withdrawal period starting from the day goods are received. Custom-made jewelry is exempt from the 14-day cooling-off right under EU consumer regulations. All customs duties, import taxes and handling fees incurred for EU orders are non-refundable.

4. Return Shipping & Fees

The customer is responsible for all return shipping costs, insurance and customs fees for returned goods. We recommend using a trackable, insured courier for high-value jewelry shipments. If the return is caused by our error (wrong item, manufacturing defect), we will cover the return shipping cost.

5. Refund Process & Timeline

Once we receive and inspect the returned item and confirm all conditions are met:

  • Refunds will be processed to your original payment method within 5–10 business days.
  • Please note that banks or PayPal may take extra time to release funds to your account.
  • If inspection finds scratches, damage, missing certificates or packaging, we reserve the right to reject the refund request, and the goods will be shipped back to you at your cost.

6. Damaged or Incorrect Items

If you receive damaged goods or an incorrect item, please contact us within 7 days after delivery with clear photos and videos. We will evaluate the case and arrange replacement or refund accordingly.

7. Order Cancellation before Shipment

You may cancel standard orders before shipment. For custom orders that have entered production, partial restocking fees may apply for cancellations.

8. Contact Us

If you have any questions about our refund policy, please contact us at: 

Everadiamond01@outlook.com